Any human resource manager knows they contribute to their organization's bottom line--here's how to prove it.This groundbreaking book guides the reader through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Jack Phillips has composed user-friendly ROI calculations, plus:* ten post-program data collection methods* ten strategies for determining the amount of improvement that is directly linked to training programs* ten techniques for converting both hard and soft data to monetary valuesThis book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes you through the ROI process step-by-step.Don't wait for the budget axe. With this book, you get the strategy you need to turn your training/HRD department into a visible, indispensable profit center. Read Less