
Service America!: Doing Business in the New Economy
Books / Hardcover
Books › Business & Economics › General
ISBN: 0870946595 / Publisher: Irwin Professional Pub, September 1985
Stresses the importance of service management, looks at examples of service failures and successes,...
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Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
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