Up the Loyalty Ladder: Turning Sometime Customers into Full-Time Advocates of Your Business By Raphel, Murray and Raphel, Neil Books / Paperback Books ISBN: 0887307868 / Publisher: HarperBusiness, September 1996 Price Starting at $24.63 Free Shipping Send to a friend Add to Wishlist Description Argues that customer service can be a competitive edge, and offers advice on impressing customers an... Read More Argues that customer service can be a competitive edge, and offers advice on impressing customers and winning their loyalty Read Less Below is a list of products arranged by condition. Select the quantity of the product you desire and click the "Add" button. Used - Very Good Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp. $24.63 1 in Stock at Warehouse Quantity Add Free Shipping to continental U.S. OR $1.00 per item discount if shipped to store. Reviews Goodreads reviews for Up the Loyalty Ladder: Turning Sometime Customers into Full-Time Advocates of Your Business