Description
This work helps readers master the science and art of performance consulting, looking at analytical and assessment techniques as well as consultative and partnering practices. This second edition covers dozens of new tools and techniques, with numerous templates, checklists, and graphics available on the publisher's web site. There is a new chapter on how to proactively identify performance consulting opportunities. Another new chapter answers questions the authors have been asked frequently in the years since the first edition was published. Exercises, key points, and a glossary are included, along with real-life examples of people who have put the techniques described in the book into practice. The readership for the book includes professionals in training, human resources, and organizational development. The authors are consultants. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)
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NEW EDITION, REVISED AND UPDATED In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented. This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement. This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.
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