Description
A text for college students as well as for organizational and management development programs directed to practitioners who are responsible for developing and implementing TQM programs. Contains chapters on leadership, strategic planning, human resource utilization, benchmarking, and organizing for TQM. Includes chapter exercises, questions, and examples based on material from the National Bureau of Standards, plus an ongoing case study. This third edition is revised and expanded, with new material on the theory of constraints and process management, 12 new readings, and 12 new cases. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:A new chapter on the emerging Theory of ConstraintsExpanded treatment of Process ManagementEleven new readingsTen new casesChapter examples of TQM at 12 Baldrige winning organizationsEnd of chapter recommendations for further readingRevised and updated textual materialThe Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case.Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
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