In Straight Talk , RobertMaidment offers a fresh look at the most common pitfalls of communication,examining the conscious and unconscious ways we confuse, mislead, and frustrateone another. He invites readers to master the art of capable communications bythinking, talking, listening and writing straight.This concise, readable, and witty book uses 82 illustrative situations fromeveryday life to show us how to say what we mean and to mean what we say.Robert Maidment, professor of educational planning at Williamsburg's Collegeof William and Mary, knows the value of effective management. His books providethe reader with the fundamentals of organization, successful communication, andeffective listening.He also is the author of Tuning In: A Guide to Effective Listening , Write It Right: A Guide to Better Messages , and Robert's Rules of Disorder , all published by Pelican. Read Less