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In this study of problem solving related to quality improvement in organizations, Smith (decision ma...
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In this study of problem solving related to quality improvement in organizations, Smith (decision making, U. of Northern Iowa) offers numerous insights from published cases of quality problem solving. Initial discussion is designed to enable the reader to identify the sort of problem with which he is dealing or the problem-solving function that is posing difficulties. Subsequent discussion concerns functional demands and techniques for solving problems related to conformance, unstructured performance, efficiency, and product and process design. Annotation c. by Book News, Inc., Portland, Or.
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