Description
This volume consists of 21 chapters on the framework, context, strategies, and tactics of healthcare quality. They cover the patient, basic concepts, variation in medical practice and implications for quality, and quality improvement; healthcare quality at the organization and microsystem levels, including data collection, statistical tools, physician and provider profiling, measuring and improving patient experiences, patient safety and medical errors, creating a culture of safety and high reliability, information technology, leadership, organizational quality infrastructure, implementing quality as the core organizational strategy, and changing clinician behavior; and healthcare quality in the environment and emerging trends, including accreditation and recent national quality improvement initiatives. This edition has new chapters on infusing quality into organizational culture for consistent delivery, transforming the healthcare system, and the latest developments in healthcare; content and emphasis on the Affordable Care Act as it relates to quality; discussion of the importance of quality in transitioning from fee-for-service models to value-based payment; tools to measure and improve patient experiences, such as dashboards and scorecards; information on emerging trends and challenges, such as electronic health records and physician engagement; and new case studies and study questions. Annotation ©2014 Ringgold, Inc., Portland, OR (protoview.com)
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Instructor Resources: Test bank, PowerPoint slides, and answers to discussion questions. As healthcare reform continues to transform US healthcare delivery and processes, one thing remains the same: the importance of quality. This book brings together a team of internationally prominent contributors who provide expertise on current strategies, tactics, and methods for understanding quality in a comprehensive way. The book provides a solid foundation on the components and importance of quality, while incorporating techniques to continuously improve and transform a healthcare system. This extensively updated edition includes: A new chapter that addresses hardwiring quality into the organization’s culture for consistent delivery A new final chapter that details the latest developments in healthcare and maps a path for healthcare transformation Extensive content and emphasis on the Affordable Care Act as it relates to quality A discussion of the importance of quality in transitioning from fee-for-service models to value-based payment Tools to measure and improve patient experiences, such as dashboards and scorecards Information on emerging trends and challenges in healthcare, including electronic health records and physician engagement This comprehensive textbook is suited for undergraduate and graduate courses in healthcare administration as well as business, nursing, allied health, pharmacy, and medicine programs. Study questions in each chapter facilitate additional discussion.
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