From Baldrige to the Bottom Line: A Road Map for Organizational Change and Improvement
Books / Hardcover
Books › Business & Economics › Total Quality Management
ISBN: 0873894731 / Publisher: Asq Pr, February 2000
Employing the Baldridge-based assessment process rather than the criteria aspect of organizational s...
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Employing the Baldridge-based assessment process rather than the criteria aspect of organizational self-diagnosis as his compass, a consultant offers direction on developing a high-performance management system. Five case studies showcase diverse role models from Xerox Corp., a two-time Baldridge Award winner, to Pinellas County School District-Florida. The only references are Hutton's The Change Agents' Handbook , (ASQ Quality Press, 1994) and a companion website. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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