Description
This volume focuses on successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication. It documents and analyzes ten cases of innovation in service delivery across a range of sectors in India. The criteria used to choose these cases are four-fold. By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform.
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The 11 papers presented by Chand (senior public sector management specialist, World Bank, New Delhi, India) were originally commissioned for a larger World Bank report on "Reforming Public Services in India: Drawing Lessons from Success." The papers are case studies of how public services have been transformed across a range of sectors to draw lessons for scaling-up. Particular topics include promoting competition in the telecommunications sector, electronic delivery of citizen services, service delivery reform in Bangalore, hospital reforms in Madhya Pradesh, service delivery in education in Rajasthan, Tamil Nadu's public distribution system, comparative human development in Tamil Nadu and Karnataka, issues and strategies of anti-corruption, the relevance of the international experience in electoral finance reform for India. Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)
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