<div>Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. <i>The Essential Workplace Conflict Handbook</i> is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity.<br><br> Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, <i>The Essential Workplace Conflict Handbook</i> will help employees, managers at all levels, and business owners answer the following important questions: <ul><li>What's changing in the workplace and the workforce today?</li><li>Are the right issues being addressed?</li><li>How can we create more options to solve conflicts?</li><li>What's my conflict style, and why is it important?</li><li>How should I set and manage expectations?</li><li>What happens when disruptive behavior gets out of control?</li></ul> Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.</div> Read Less