This invaluable resource is a collection of 700 letters and memos for every conceivable customer service situation. Each letter is a field-tested and proven communication that you can use "as-is" or adapt for your own purposes. And, most importantly, each letter is specifically crafted to make the most of each customer contact your company makes, creating satisfied customers who will become repeat customers.In addition, this ingenious resource provides scores of sample memos and interoffice letters that you and your staff members can use to express yourselves more effectively. They'll enable you to set clear and concise goals, introduce new directives and convey instructions easier and better than ever before. Never again will your employees seem to be working at cross-purposes due to simple - and easily avoidable - miscommunications. Read Less