Total Customer Service: The Ultimate Weapon
Books / Hardcover
Books › Business & Economics › General
ISBN: 0060161809 / Publisher: HarperCollins Publishers, January 1989
A marketing expert and a respected business journalist argue that excellence in customer service can...
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A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals
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