Commit to Quality
Books / Paperback
Books › Business & Economics › Quality Control
ISBN: 0471520187 / Publisher: Wiley, March 1990
An exhaustive look at the quality team process, this book deals exclusively with implementing a qual...
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An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
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