Information Technology in the Service Society: A Twenty-First Century Lever
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ISBN: 0309048761 / Publisher: National Academies Press, February 1994
The results of a study on the impact of information technology on productivity in the service sector...
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The results of a study on the impact of information technology on productivity in the service sector, drawing on macroeconomic data from government agencies and observations from managers and executives in industry. Examines the nature and measurement of performance in services at the macroeconomic, the enterprise, and the activity levels, and discusses issues in information management such as cross-functional reengineering and reorganization, and customer-driven measurements of quality. Annotation copyright Book News, Inc. Portland, Or.
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