Description
Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.
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Offers 74 tools and strategies for transforming bureaucratic public institutions, covering every aspect of public management, from budgeting and strategic planning to motivating employees and building a more entrepreneurial culture. Tools are grouped in chapters on approaches to areas such as performance management, customer choice, and employee empowerment. Includes case studies from five different countries, plus checklists and examples. Osborne has written several books on government reform. Plastrik has written articles on reinventing government and community development. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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