Description
The complete guide to TQM--Total Quality Management--defines "checkpoints" in the quality management process, demonstrates how the process is rooted in the corporate culture, and describes how to create and lead a TQM culture.
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This concise introduction explains in simple terms exactly what quality management means in practice and shows how the basic principles can be implemented in large and small organizations. The authors provide an overview and history of the major approaches, from Deming to Ishikawa to Feigenbaum, and explain how their approaches differ.
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