How to Market to People Not Like You: "Know It or Blow It" Rules for Reaching Diverse Customers
Books / Hardcover
Books › Business & Economics › Marketing › General
ISBN: 0470879009 / Publisher: Wiley, March 2011
Explains how to grow your business and increase profits by challenging the traditional marketing practice of demographics and instead focusing on customer values and targeting those who are different from your core audience.
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How to Market to People Not Like You demonstrates how to create a deep, emotional connection between your products and new consumers. Forget "spray and pray" promotion. It's time to narrowcast, get to know, and then deliver a welcoming message to a specific group. You have to research new customer segments and learn what they need. Then modify your product offerings to communicate that you value that customer. You say to them, "I see you, I value you, and I want you. I'm putting out this welcome mat just for you."This book can take you from tentative newcomer to trusted name among any community. You'll learn:The do's and don'ts of marketing to women, immigrants, Hispanics, African Americans, and AsiansHow to identify the key value differences according to political views, sexuality, hobbies, rural vs. metro areas, military vs. civilian cultures, vegetarians vs. omnivores, and much moreHow to tweak your product or service to be relevant to a new customer groupCommunicate in a relevant manner by showing respect for others' cultures, values, language, and prioritiesCreate messaging that resonates with each generation's unique valuesMake sure you're operationally ready and operationally friendly, meaning that you can make a customer feel comfortable throughout a transaction
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