Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs

Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs

By Vavra, Terry G.

Books / Paperback

Books › Business & Economics › Customer Relations

ISBN: 0873894057 / Publisher: Asq Pr, June 1997

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Marketing Metrics President Vavra (Pace U.; White Plains, NY) details the philosophy and key issues... Read More
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