Where the Rubber Meets the Road: SERVICE! - How to use customer service as a weapon for increased profitability By Graham Foster Books / Paperback Books ISBN: 1600130070 / Publisher: Insight Publishing Company, January 2006 Price Starting at $142.99 Free Shipping Send to a friend Add to Wishlist Below is a list of products arranged by condition. Select the quantity of the product you desire and click the "Add" button. Used - Like New High Quality! Like New condition. A near perfect copy that may have very minor cosmetic defects. $142.99 1 in Stock at Warehouse Quantity Add Free Shipping to continental U.S. OR $1.00 per item discount if shipped to store. Reviews Goodreads reviews for Where the Rubber Meets the Road: SERVICE! - How to use customer service as a weapon for increased profitability