Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. This work provides coverage of new pedagogy, key new topics and an expansion of other important concepts including sources of on-the-job conflict, how to use informational interviews for career advancement, and stages in group problem-solving. --from publisher description
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In this ninth edition text, the authors (communication instructors at Santa Barbara City College and Central New Mexico Community College, respectively) update and expand on discussion of workplace communication for undergraduate and professional students of business and management. Chapters have been reorganized, and cover: how to use multimedia; cultural and ethical considerations; strategies for listening; verbal and nonverbal messages; interpersonal skills; principles of interviewing; work in teams; meetings; and strategies for giving presentations. Updated material includes an explanation of how misunderstandings are grounded in the symbolic nature of language, the benefits and dangers of using specialized business terms, and stages in group problem solving. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)
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