Know Your Rights Tells you what you're entitled to and shows you how to demand it. Covering hundreds of situations that you may encounter, it demonstrates how to avoid hassles, negotiate disputes, solve problems, and receive a fair shake. When you learn how to cut through red tape, assert your rights, take action, you'll find that getting results becomes the rule rather than exception in your life.Easy-to-read boxes appear on almost every page and provide you with checklists of steps to take or important facts you should know.Detailed charts allow you to compare important options - for example, in the types of life insurance policies you might buy.Sample letters and forms show you what to say and how to say it, whether you're making a complaint or resigning from a job.True-to-life scenarios reveal how other people cope with problems and take action. Read Less