Real Time: Preparing for the Age of the Never Satisfied Customer

Real Time: Preparing for the Age of the Never Satisfied Customer

Books / Paperback

BooksBusiness & EconomicsReference

ISBN: 0875849342 / Publisher: Harvard Business Review Press, March 1999

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Discusses the ways in which, due to modern technology, customers expect immediate response, and describes companies which have structured themselves to take advantage of these developments Read More
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Like New condition. A near perfect copy that may have very minor cosmetic defects.

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Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.

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