Delivering Happiness
Books / Paperback
Books › Business & Economics › Leadership
ISBN: 0446576220 / Publisher: Grand Central Publishing, March 2013
Recounts how the author led the online merchant Zappos to extraordinary succss by creating a business culture committed to service and improving the lives of its employees, customers, vendors, and backers.
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<div>Pay brand-new employees $2,000 to quit <br> Make customer service the responsibility of the entire company-not just a department <br> Focus on company culture as the #1 priority <br> Apply research from the science of happiness to running a business <br> Help employees grow-both personally and professionally <br> Seek to change the world <br> Oh, and make money too . . . <br><br> Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in <i>Fortune</i> magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. <br><br> In <i>Delivering Happiness</i>, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, <i>Delivering Happiness</i> shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 <i>New York Times</i>and <i>Wall Street Journal</i> bestseller</div>
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