Description
Describes the tools on the secure Web site Salesforce.com, including information on personalizing the system and using it to manage relationships with partners, calculate sales forecasts, and improve customer service.
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Ready to start solving business challenges with CRM (Customer Relationship Management) software? Interested in the latest enhancements and updates to Salesforce.com? Salesforce.com For Dummies, 3rd Edition, has just what you need!Salesforce.com is like an assistant for your sales, customer service, and marketing efforts — one that never takes a day off and never asks for a raise. Because it’s an Internet service, you sign up and log in through a browser, and it’s immediately available. Salesforce.com For Dummies, 3rd Edition shows you how to choose the right edition of Salesforce.com, and then how to use it to:Prospect, manage accounts, develop contacts, and calculate forecastsManage your customers and your teams, and close more businessAnalyze, migrate, and maintain your dataTrack and resolve customer service issuesGenerate and pursue more sales leads and boost your revenueUse Salesforce with Google AdWords and manage your Internet marketingIntegrate Salesforce.com with ERP applications for greater valueMake sales data available to sales reps, managers, and executivesFollow the sales process from lead to close and see how to maximize your productivityYou already know how competitive business is today, so there’s no time to lose! Salesforce.com For Dummies, 3rd Edition gets you going with this all-important CRM technology right away.Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
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