Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

Books / Paperback

BooksBusiness & EconomicsCustomer Relations

ISBN: 081447084X / Publisher: AMACOM, May 2000

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Description

Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ''service recovery. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Read More
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Used - Very Good

Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.

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