The Customer Management Scorecard: Managing CRM for Profit
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The Amazement Revolution: Seven Customer Service Strategies...
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How to Mind Read Your Customers
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Discovering the Soul of Service: The Nine Drivers of Sustain...
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Just Say Yes!: Extreme Customer Service...How to Give It! Ho...
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Retail Hell: How I Sold My Soul to the Store
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Chief Customer Officer : Getting Past Lip Service to Passion...
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I Love You More Than My Dog: Five Decisions That Drive Extre...
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Service, Service, Service: A Secret Weapon for Your Growing...
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Customer Tells: Delivering World-Class Customer Service by R...
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The Real Heroes of Business
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How to Be a Fierce Competitor: What Winning Companies and Gr...
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The Language of Trust: Selling Ideas in a World of Skeptics
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What Customers Crave: How to Create Relevant and Memorable E...
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The Brave New Service Strategy: Aligning Customer Relationsh...
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High-Tech, High-Touch Customer Service: Inspire Timeless Loy...
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Achieving Excellence Through Customer Service
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The Wallet Allocation Rule: Winning the Battle for Share
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Crowdsourcing: Why the Power of the Crowd Is Driving the Fut...
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The Customer Comes Second: Put Your People First and Watch '...
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Customer Loyalty: How to Earn It, How to Keep It
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How To Measure Service Quality & Customer Satisfaction: The...
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The Agile Manager's Guide to Extraordinary Customer Service...
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Getting Naked: A Business Fable About Shedding The Three Fea...
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